--- a/handlers/callbacks.go
+++ b//handlers/callbacks.go
@@ -6,7 +6,7 @@
 	"strings"
 	"time"
 
-	utils "git.zio.sh/astra/telegram-join-approval-bot/pkg/utils"
+	utils "git.zio.sh/astra/telegram-join-approval-nuzzles/pkg/utils"
 	api "github.com/OvyFlash/telegram-bot-api"
 )
 
@@ -39,7 +39,6 @@
 		bot.DeletePendingUser(args)
 	case "decline":
 		bot.handleDeclineRequest(query, user, userString, adminUserString)
-		bot.DeletePendingUser(args)
 	case "ban":
 		bot.showBanConfirmation(query, user)
 		bot.API.Request(api.NewCallback(query.ID, ""))
@@ -47,6 +46,19 @@
 	case "banc":
 		bot.handleBanRequest(query, user, userString, adminUserString)
 		bot.DeletePendingUser(args)
+	case "remind":
+		bot.sendReminder(query, user, userString, adminUserString)
+		bot.API.Request(api.NewCallback(query.ID, "Reminder sent!"))
+	case "cannedrespsel":
+		parts := strings.Split(query.Data, "_")
+		if len(parts) >= 3 {
+			var respIdx int
+			fmt.Sscanf(parts[2], "%d", &respIdx)
+			bot.sendCannedResponse(query, user, respIdx)
+		}
+		bot.DeletePendingUser(args)
+		bot.API.Request(api.NewCallback(query.ID, ""))
+		return
 	}
 
 	if bot.Config.DeleteRequestAfterDecision {
@@ -54,6 +66,22 @@
 	}
 }
 
+func (bot *Bot) sendReminder(query *api.CallbackQuery, user *ExtendedChatJoinRequest, userString, adminUserString string) {
+	utils.SendMessage(bot.API, user.From.ID, 0, bot.Config.ReminderMessage)
+
+	// Edit admin message to show reminder was sent
+	messageText := fmt.Sprintf(AdminJoinRequestMsg, userString, user.From.ID, user.JoinReason)
+	messageText += fmt.Sprintf("\n\n<b>Reminder sent by</b>: %s\n<b>Reminder sent at</b>: %s",
+		adminUserString, time.Now().Format("2006-01-02 15:04:05"))
+
+	keyboard := utils.NewApprovalKeyboard(user.From.ID)
+
+	edit := api.NewEditMessageText(query.Message.Chat.ID, query.Message.MessageID, messageText)
+	edit.ParseMode = api.ModeHTML
+	edit.ReplyMarkup = &keyboard
+	bot.API.Send(edit)
+}
+
 // handleApproveRequest approves a join request and sends an approval callback.
 func (bot *Bot) handleApproveRequest(query *api.CallbackQuery, user *ExtendedChatJoinRequest, userString, adminUserString string) {
 	r := api.ApproveChatJoinRequestConfig{
@@ -94,14 +122,39 @@
 		return
 	}
 
-	utils.EditMessage(bot.API, query.Message.Chat.ID, query.Message.MessageID,
-		fmt.Sprintf(AdminDeclinedMsg,
-			userString, user.From.ID, user.JoinReason, adminUserString,
-			time.Now().Format("2006-01-02 15:04:05"),
-			defaultReason,
-		),
+	messageText := fmt.Sprintf(AdminDeclinedMsg,
+		userString, user.From.ID, user.JoinReason, adminUserString,
+		time.Now().Format("2006-01-02 15:04:05"),
+		defaultReason,
 	)
 
+	edit := api.NewEditMessageText(query.Message.Chat.ID, query.Message.MessageID, messageText)
+	edit.ParseMode = api.ModeHTML
+	edit.Entities = query.Message.Entities
+
+	if len(bot.Config.CannedDeclineResponses) > 0 {
+		var rows [][]api.InlineKeyboardButton
+		for i, response := range bot.Config.CannedDeclineResponses {
+			// Clean up the response text for button display
+			snippet := strings.TrimSpace(response)
+			snippet = strings.ReplaceAll(snippet, "\n", " ")
+			// Remove multiple consecutive spaces
+			for strings.Contains(snippet, "  ") {
+				snippet = strings.ReplaceAll(snippet, "  ", " ")
+			}
+			// Truncate to 30 chars for button text
+			if len(snippet) > 30 {
+				snippet = snippet[:30] + "..."
+			}
+			btn := api.NewInlineKeyboardButtonData(snippet, fmt.Sprintf("cannedrespsel_%d_%d", user.From.ID, i))
+			rows = append(rows, []api.InlineKeyboardButton{btn})
+		}
+		keyboard := api.NewInlineKeyboardMarkup(rows...)
+		edit.ReplyMarkup = &keyboard
+	}
+
+	bot.API.Send(edit)
+
 	bot.API.Request(api.NewCallback(query.ID, "Join request declined."))
 }
 
@@ -176,12 +229,14 @@
 	userID, username, joinReason, declinedBy, declinedAt := utils.GetInfoFromMsg(repliedMsg.Text)
 
 	reason := utils.EscapeHTML(update.Message.Text)
-	if strings.HasPrefix(update.Message.Text, "+") {
-		reason = utils.EscapeHTML(update.Message.Text[1:])
+	if !strings.HasPrefix(update.Message.Text, "/") {
+		reason = utils.EscapeHTML(update.Message.Text)
 		utils.SendMessage(bot.API, userID, 0,
 			fmt.Sprintf("Your join request was declined for the following reason:\n\n%s", reason))
 	}
 
+	reason = strings.TrimPrefix(reason, "/")
+
 	utils.EditMessage(bot.API, update.Message.Chat.ID, repliedMsg.MessageID,
 		fmt.Sprintf(AdminDeclinedMsg, username, userID, joinReason, declinedBy, declinedAt, reason))
 
@@ -189,6 +244,26 @@
 	bot.API.Send(api.NewDeleteMessage(update.Message.Chat.ID, update.Message.MessageID))
 }
 
+// sendCannedResponse sends a canned decline response to the declined user.
+func (bot *Bot) sendCannedResponse(query *api.CallbackQuery, user *ExtendedChatJoinRequest, respIdx int) {
+	if respIdx < 0 || respIdx >= len(bot.Config.CannedDeclineResponses) {
+		return
+	}
+
+	reason := utils.EscapeHTML(bot.Config.CannedDeclineResponses[respIdx])
+	utils.SendMessage(bot.API, user.From.ID, 0,
+		fmt.Sprintf("Your join request was declined for the following reason:\n\n%s", reason))
+
+	// Extract user info from original message and reformat with the canned response
+	userID, username, joinReason, declinedBy, declinedAt := utils.GetInfoFromMsg(query.Message.Text)
+
+	edit := api.NewEditMessageText(query.Message.Chat.ID, query.Message.MessageID,
+		fmt.Sprintf(AdminDeclinedMsg, username, userID, joinReason, declinedBy, declinedAt, reason))
+	edit.ParseMode = api.ModeHTML
+	edit.Entities = query.Message.Entities
+	bot.API.Send(edit)
+}
+
 // parseCallbackData parses the action and user ID from a callback query's data string.
 func parseCallbackData(data string) (action string, userID int64, err error) {
 	normalized := strings.Join(strings.Split(data, "_"), " ")